Some users might be unaware of the modules names to be specified, while the support service can suggest modules for the better diagnostics.įor more information about IDE log files, see Locating IDE log files on the Support forum. It is not recommended to change log.xml, because from time to time it causes problems with patches.Ĭonsider contacting the support service before you edit log.xml. In the Custom Debug Log Configuration dialog, type the log categories names, separated with new lines. This file resides under the bin directory of DataGrip installation.Ĭlick Help | Diagnostic Tools | Debug Log Settings. To avoid editing the log.xml file itself, DataGrip suggests a handy dialog to change logging level for a category. You can open database.log in DataGrip or in a text editor. To locate database.log, click Help | Show SQL Log. When the file size reaches 1 MB, a new file with a different name is created. The database.log file is stored on your hard drive until you delete or overwrite the file. The log information is stored in database.log. It means all user queries and all internal queries (except for the queries that are run by the JDBC driver). SQL log includes all queries that you have ever run in DataGrip. The idea.log file contains recent log information about your IDE performance. You can get product and system information by using the following actions:įor macOS, click DataGrip | About DataGrip.įor Windows and Linux, click Help | About.Ĭlick Help | Find Action Ctrl+Shift+A, type About, and press Enter.Ĭlick the copy icon and paste it in your Youtrack ticket, email message, support request.Ĭlick Help | Show Log in. Copy DataGrip version and system information The following materials might be helpful for our investigation: log files, screenshots, animations, videos, database dumps. We will reach out to you.Įmail our team at Describe your problem, and attach all available materials that can speed up troubleshooting (code samples, screenshots, logs, animations, videos, and other materials).Ĭonsider attaching some troubleshooting materials for a more precise and quick answer. Mention in your message on Twitter and describe your problem. The request form will contain prefilled fields about your product and OS. Open the request form by doing one of the following: Submit a request in the JetBrains Support Center For more information about the JetBrains account, see JetBrains Account Help. The JetBrains account is a single interaction point with JetBrains products and services ( JetBrains Account). You can use a JetBrains account to log in to Youtrack. If it is possible, attach some troubleshooting materials. Where to report an issue Report an issue in Youtrackĭescribe your problem and provide a brief summary in the Description and Summary fields respectively. To view the built-in keymap reference, click Help | Keyboard Shortcuts PDF. The default keymap reference for Windows, Linux, and macOS in the PDF format To disable tips of the day on startup, clear the Show Tips on Startup checkbox in the Tip of the Day window. To see the Tip of the Day window, click Help | Tip of the Day. Tips of the day provide a collection of useful and interesting hints. You can ask us for help on Twitter, just mention in your message. Twitter: Follow us on Twitter to be aware of new features, releases, and tips. Stack Overflow: a knowledge base with questions and answers on a wide range of topics in computer programming and software products. JetBrains Knowledge Base: a knowledge base that is collected and published by the JetBrains support team. JetBrains Community Forum: the online community where you can learn new things and share your knowledge about JetBrains products. Where to look for information Sources of information Need assistance with DataGrip? Look for an answer in YouTrack, on our discussion forum, on Twitter, or contact the DataGrip team by email.
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